QUESTION — ANSWER

Order processing time — 1 business day.
Paid orders cannot be changed. They can only be canceled if they have not yet been handed over to the shipping company.
To cancel, please contact us by email at support@iwantbikini.com, via Direct message on Instagram @iwant_bikini (meta is recognized as an extremist organization in Russia; Instagram belongs to meta), or via our IWB bot in Telegram @IWBsupportBOT.

All orders are shipped with 100% prepayment.

Delivery cost:
• Courier delivery in Moscow and Moscow region — 500₽
• Courier delivery in Saint Petersburg and Leningrad region — 500₽
• Delivery to regions by Russian Post (Pochta Rossii) from 350₽
• Courier delivery to regions from 500₽

For more accurate delivery timeframes and costs, please contact our managers in Instagram Direct @iwant_bikini, via email support@iwantbikini.com, or via our IWB bot in Telegram @IWBsupportBOT.

Regional delivery prices:
• Central Federal District —
• North Caucasian Federal District —
• Southern Federal District —
• Volga Federal District —
• Ural Federal District —
• Siberian Federal District —
• Far Eastern Federal District

Payment for orders is possible only on the iwantbikini.com website, regardless of the chosen delivery method.
Online payment is processed in accordance with the rules of international payment systems Visa, MasterCard, and MIR, based on the principles of confidentiality and payment security. Modern security methods are used for data transfer, encryption, and secure communication channels.

On the payment page, you will be required to enter the following card details:
• Card number
• Cardholder’s name
• Card expiration date
• Security code (CVV2 for Visa / CVC2 for MasterCard)

These details can be found directly on your card. The security code is a three-digit number on the back of your card.

Next, you may be redirected to your bank’s page to enter an SMS verification code for secure payment. If you do not receive the verification code, please contact your bank.


Available Payment Methods:
• Bank cards: VISA / MasterCard / MIR

Possible Reasons for Payment Failure:
• Incorrectly entered card details.
• Insufficient funds on the card. To check your balance, contact your bank.
• Card expiration date has passed (usually indicated on the front side of the card).
• The card is not authorized for online payments. Please contact your bank to enable this feature.

Confidentiality

All personal information you provide (name, address, phone number, email, bank card details) is confidential and will not be disclosed.
Your payment information is securely encrypted and is not stored on our web server.

General Return Policy

— The product has not been used
— The product retains its marketable condition (tags and labels with product characteristics, original packaging from the manufacturer) and consumer properties
— You have a document confirming the purchase (receipt/invoice)

Returning a product purchased in our partner stores

A return of a product of proper quality, purchased in a partner store, is allowed within 14 days from the date of purchase. To do this, you need to contact the store where the item was purchased.

You will need to have:
— Completed return form (download the return form)
— A copy of an identity document

Regardless of the payment method, the refund will be made to your bank account.

Returning a product purchased in the online store at iwantbikini.com/en

Returning a product of proper quality, purchased online, is allowed within 7 days after receiving the product.

Please note that swimwear is non-returnable and non-exchangeable as it falls under the category of underwear.***

Returns and exchanges are possible if defects are discovered that occurred before wearing the product. Factory defects include: visible damage, defective seams, missing parts, defective fittings. In this case, after inspection, the return will be accepted. The product must retain its marketable condition, including labels, tags, consumer properties, as well as a document confirming the purchase. The product will not be accepted if it has been used or worn.


CUSTOMER RETURN PROCESS FOR ONLINE ORDERS
1. Prepare the set of documents:
— Completed return form (download the return form)
— Original/photocopy of the receipt or any other payment confirmation document
— Copy of an identity document
2. Pack the product in its original packaging.
3. Before sending, please notify us by writing to our Telegram bot at @IWBsupportBOT from 10:00 to 19:00 (Moscow time).
4. Send the product and the complete set of documents by one of the following methods:
— By courier service (CDEK or Boxberry) to the address provided by our manager after you notify us about the return.

Additionally, we kindly ask you to inform us of the shipment tracking number using one of the methods described above. Refunds are processed within 10 days from the moment the returned product is received and checked.

Refunds are made to the client’s bank account.

*According to paragraph 1 of Article 25 of the Law of the Russian Federation “On Protection of Consumer Rights” dated 07.02.1992 No. 2300-1
**According to paragraph 4 of Article 26.1 of the Law of the Russian Federation “On Protection of Consumer Rights” dated 07.02.1992 No. 2300-1
*According to the List of Non-Returnable Goods of Proper Quality approved by the Resolution of the Government of the Russian Federation dated 31.12.2020 No. 2463 “On Approval of the Rules for the Sale of Goods under a Retail Sale Agreement,” underwear is non-returnable and non-exchangeable.

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You can subscribe to the newsletter by following the link. To do this, you need to provide your email address.

What will I receive?

You will receive information about all the new items in the collection, promotions, and sales, as well as new and interesting articles on our website.

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You can unsubscribe from the newsletter directly on the email page. To do this, click on the "Unsubscribe" link at the bottom of the message.

Where do I enter a discount code?

If you have a discount code or gift certificate, you need to enter its number in the "Promo Code" field in your cart. This option will appear immediately after you add items to your cart. On mobile devices, this block is located below the information about the selected items. On computers, look for the block on the right.